Brian Chesky, Co-Founder and CEO of Airbnb: Designing a 10-star Experience

Stanford Graduate School of Business · 55 min · 2023

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Recommended by 1 Hacker News commenter

Airbnb's CEO walks through how he thinks about designing an exceptional customer experience, using the 10-star idea to push past ordinary service standards. Viewers get a candid look at what it means to lead a company as its founder and how that shapes product and culture decisions.

Founder stories and case studiesLeadership and mindsetCustomer serviceStarting up

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